Eleven days ago, we sent these questions to Western Digital’s head of PR and published them at: The Verge:
I’ve now received a response from Robin Schultz, Head of PR at Western Digital, and nothing has changed about the company’s stance. Mr. Schultz repeatedly refused to answer our questions. Her statement didn’t even include an acknowledgment of the issue, nor did she give a concrete timeline for an actual response.
The only reason we print Western Digital’s statement is so you can see for yourself.
Following recent reports of concerns regarding certain Western Digital portable SSD products, we would like to assure our valued customers that we are taking all necessary steps to address product-related issues. We understand the importance of our products to our customers and take these matters very seriously. In order to thoroughly understand the problems, we are conducting a comprehensive review.
After receiving this statement, we asked Mr. Schultz three times if Western Digital would answer our questions. Each time she turned away. She also gave no idea when, if any, the company would publish its conclusions.
there is teeth One possible reason Western Digital finally speaks up but doesn’t say anything is that the company has just been sued. As register reportCalifornia resident Nathan Crumb plans to file a class action lawsuit for breach of contract, fraudulent and unfair commercial practices, and many other allegations. Krum is suing SanDisk Extreme for both damages to his drive itself and data loss. You can read the full complaint at the end of this article.
I won’t be buying any Western Digital or SanDisk products for the foreseeable future.