- Written by Tom Singleton and Joe Tidy
- BBC News
image source, Getty Images
The MGM Grand Hotel in Las Vegas is also affected.
Following a cyber attack on casino and hotel giant MGM Resorts, customers are reporting problems with their slot machines and online room reservation system.
The company said some systems were shut down due to “cybersecurity issues.”
However, it added that the facility remains “operational.”
One customer at the MGM Grand in Las Vegas said he got into the wrong room because the hotel’s digital key was malfunctioning, and staff had to hand out physical keys.
Staff offered her a free stay as compensation, she told the BBC.
She also posted a video on TikTok of slot machines and gambling games at a switched-off resort.
Some people have complained on social media about canceled reservations, the inability to check in, pay by card, or log into their MGM accounts. One customer said he had to leave the MGM Grand to find cash to buy food.
MGM Resorts said in a statement posted to X (formerly its Twitter name) that it had launched an investigation “with the assistance of leading external cybersecurity experts.”
“We also notified law enforcement and took immediate steps to protect our systems and data, including shutting down some systems,” it said in a statement.
The company said the “nature and scope” of the cyberattack is not yet known, but the investigation is ongoing.
A later statement said: “Our resorts, including dining, entertainment and gaming, remain open.
“Our hotel guests continue to have access to their hotel rooms and our front desk stands ready to assist our guests as needed,” it added.
The company’s main website is down. The company’s homepage displays a message saying the site is “currently unavailable” and directs customers to contact the company by phone or through a third-party website.
A similar message appears on the company’s resort website. The company owns hotels and casinos throughout the United States, including the most famous location in Las Vegas.
This is the second time in recent years that MGM Resorts has confirmed a cybersecurity incident.
In 2019, one of the company’s cloud services was breached and hackers stole more than 10 million customer records. People’s names, addresses and passport numbers were taken.
It is not yet known whether similar data was stolen as a result of this cyber attack.