Zev, a 65-year-old pensioner living in Albania’s capital Tirana, does not feel part of the digital epoch. Although he doesn’t use computers or smartphones, he likes to play dominoes in the park with other Albanians of his generation.
So when he was asked to download documents about his social security contributions and work history from the government-run website e-Albania, he turned to a private kiosk that would do it for him for a small fee. went.
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