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A hidden camera investigation reveals the humiliating and sometimes terrifying ordeals people confined to wheelchairs must endure while boarding planes – just as the Canadian government has accused Air Canada of abuse. It is the same as the request to be protected from a series of reports detailing the Passengers with disabilities.
As part of an investigation by Canada’s long-running consumer watchdog show Marketplace, it follows a woman named Alessia Di Virgilio as she navigates the difficult and confusing world of flying in a wheelchair. According to CBC.
“I didn’t feel safe,” said Di Virgilio, who was born with a movement disorder that affects his muscles and lungs, is on a ventilator and cannot sit up on his own.
“I felt like people weren’t properly trained,” she said toward the end of her round-trip trip from Toronto to Charlottetown. “People didn’t really know what they were doing.”
The series of problems Di Virgilio encountered were largely due to the airline and its staff’s lack of preparation, leading to severe complications during the trip, including a ventilator coming off and a lift falling on his head. Ta.
CBC said the Marketplace documentary also highlighted accessibility issues across Canada’s transportation system, including the use of carpool apps with service animals and the use of public transportation for people with disabilities.
Jeff Preston, an associate professor of disability studies at King’s University in Ontario, says such problems are overwhelming.
“I know that I don’t have the same rights and access as other Canadians, that I’m expected to live a fundamentally inferior life because of my differences, and that it’s my responsibility to adapt to this broken system.” This moment reminds me of this, Preston, who uses a power wheelchair herself, told CBC after watching the video.
Di Virgilio told the network that the main problem is that wheelchair users have to be separated from their wheelchairs during the flight so they can sit in their seats on the plane.
Airlines are supposed to train their staff to transport people in wheelchairs, but Ms. Di Virgilio doesn’t always trust that training — five people were killed by her at the Charlottetown airport. This is evidenced by the shocking incident in which a patient was moved by hand and repeatedly hit a ventilator.
Without the tube, Di Virgilio only takes a few breaths and his breathing becomes shallow.
To add insult to injury, the lift they were using tilted and hit her in the head.
“I didn’t have any confidence, I didn’t feel safe,” Di Virgilio said after the game. “The word “terrifying” is not enough. [capture] How do you feel?” she reflected on her first few days home. She said: “It was a really overwhelming experience…I shut myself off from it.”
Air Canada would not comment on Di Virgilio’s case, but said it had since contacted her to apologize.
“The vast majority of customers with mobility needs were able to travel without incident, and in the relatively rare instances where we encountered an outage, we acted quickly to address their concerns,” the airline said in a statement.
Professor Preston said Air Canada and Transport Canada need to work together when it comes to addressing accessibility.
“At the end of the day, I think we all have a responsibility to intervene when someone’s rights are being violated, when someone is basically treated as a subordinate human being,” he told the TV station. .
“We need to do a better job of ensuring that what’s on paper is actually enforced in the real world, because in my experience the gap is huge. Because it could become.”
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