According to Digitate, 90% of IT decision makers plan to implement more automation, including AI, in the next 12 months.
IT leaders embrace AI-powered automation
Over the next five years, 26% of respondents plan to introduce machine-operated tasks that require limited human input or move completely to autonomous systems. That said, keeping humans in the loop remains important, as 30% say their organizations will do the same amount of automation and human processing.
“IT leaders have known for years that AI-powered automation is essential to surviving in a digitally driven economy. Our research shows that most companies recognize this and are increasing their focus on this area. It shows that we are taking urgent action to increase investment.” Avi Bagtani, CMO of Digitate. “The difference is that companies are now deploying AI and automation to improve business KPIs, improve employee productivity and customer satisfaction, and thereby accelerate the path to becoming an autonomous enterprise. .
44% of respondents say their biggest challenge within their organization is increasing IT complexity due to cloud migration and deployment. 92% of respondents said they already have a multi-vendor cloud strategy or plan to move to one. As a result, 67% of IT leaders plan to implement additional IT automation within the next 12 months.
How AI will impact the workforce
Most organizations are initially focused on automation efforts in IT (90%), with finance (89%) and customer support (89%) also planning to automate processes within the next 12 months. I am planning. Companies also report experimenting with different types of automation. 74% of organizations are experimenting with generative AI, followed by workflow automation (68%) and AIOps (65%).
This rate of adoption of automation raises questions about the future of the workforce. When asked about their biggest concerns when implementing automation in their organizations, one in four IT leaders (26%) said the main drawbacks of automation are workplace safety concerns and employee concerns. The answer is that it is recognized as a surplus of employment. Paradoxically, 60% of IT decision makers say that implementing automation in their organizations has led to both increased employee satisfaction and increased productivity.
54% of IT decision makers believe cybersecurity will be the biggest external risk to their organization over the next 12 months, even greater than the recession (36%). However, only 38% have deployed automation to address cybersecurity risks, and 49% of respondents say they plan to implement some form of automation within six months.